Standard Terms And Conditions for cameraworks-uk

1. Definitions

In this document the following words shall have the following meanings:

  • 1.1 CUSTOMER means any individual, partnership, limited company, charity or organisation, agent and principle thereof that from time to time engage cameraworks-uk to carry out work.

  • 1.2 The COMPANY is cameraworks-uk, 14 Rollesby Close, Bury, BL8 1EW, United Kingdom.

  • 1.3 PROPOSAL means a statement of work, quotation, estimate, price list for work or other similar document describing the work to be provided by cameraworks-uk.

  • 1.4 WORK means any repair, servicing, restoration, painting, the supply or fitting of spare parts, any variation of the proposal as agreed between cameraworks-uk and the customer and any other duties carried out by the cameraworks-uk on behalf of the customer.

  • 1.5 The CONTRACT shall mean instructions, confirmed in writing, electronic format or verbally issued by the customer or an authorised person on behalf of the customer.

  • 1.6 FEES shall mean all charges and expenses that will by invoiced by cameraworks-uk to the customer for the work provided.

  • 1.7 TERMS AND CONDITIONS means the terms and conditions of business set out in this document and any special terms and conditions agreed in writing by cameraworks-uk.

  • 1.8 EQUIPMENT means any camera, lens or apparatus of any kind sent to cameraworks-uk for work to be carried out.


2. General

  • These Terms and Conditions shall apply to all contracts for the supply of work by cameraworks-uk to the customer and shall prevail over any other documentation or communication by the customer.

  • Any variation to these Terms and conditions shall be inapplicable unless agreed in writing by cameraworks-uk.

  • Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which cameraworks-uk may be entitled in relation to the work, by virtue of any statute law or regulation.

  • Nothing in these Terms and conditions shall affect the customer’s statutory rights as a consumer.


3. The Work

  • 3.1 Any work proposal in the form of a quotation or estimate that link to these Terms and Conditions shall remain valid of a period of 30 days.

  • 3.2 The customer shall be deemed to have accepted the work proposal by placing an order and/or sending equipment to cameraworks-uk for work to be carried out.

  • 3.3 cameraworks-uk will not commence work unless the customer has accepted these Terms and Conditions as well as the instructions including, but not limited to, a proposed timeline which vary from time to time and any significant additional estimate of charges which will be set out in an accompanying communication by email, writing or verbally.

  • 3.4 The work proposal will be the best estimation of the work required to meet your needs. If significant further work is required, the customer will be consulted before any further activity takes place. Minor variations in the work that may lead to further but less significant cost may be carried at cameraworks-uk's discretion without consultation with the customer.

  • 3.5 cameraworks-uk may at its discretion, commence work prior to a receiving written proposal as defined in 3.3. In these circumstances the customer agrees that these Term and Conditions shall wholly and solely apply.

  • 3.6 cameraworks-uk shall not be liable for failure to complete the work within the proposed or estimated timeline.


4. Fees

  • 4.1 The fee for the work is as specified in the proposal but may be subject to additional work that cameraworks-uk deems necessary to carry out the work successfully outlined in clause 3.4.

  • 4.2 Fees are based on cameraworks-uk's current assessment of costs and are subject to amendment subject to clause 9 – Cancellation and Termination.

  • 4.3 Fees plus the cost of return shipping will be invoiced and become payable on completion of the work.

  • 4.4 Advance bookings may be accepted on receipt of an advance booking fee. Providing the equipment is sent to cameraworks-uk for repair within 30 days of the request to do so, an amount equal to the cost of the advance booking fee will be deducted from the final invoiced amount as outlined in 5.1.


5. Completion And Payment Of Fees

  • 5.1 Completion of the work shall be deemed to have taken place when such work as described in the proposal has been fully carried out. At this stage an invoice for the work carried out plus shipping fees will be issued. Full payment of the fee shall become due and payable immediately.

  • 5.2 Should the contracted work be delayed or suspended at the request of or through default of the customer, cameraworks-uk shall be entitled to payment of all fees resulting from all the work carried out up to and including the point of cancellation.

  • 5.3 Payment terms are strictly due on the date of the invoice unless otherwise agreed in writing.

  • 5.4 If the customer fails to make any payment within 30 days of it becoming due, cameraworks-uk shall be entitled to charge interest at the rate of 1.0% above the Bank of England Variable Base Rate per month on the outstanding amounts.

  • 5.5 Goods will not be delivered to the customer until full payment of all fees has been received.

  • 5.6 Late payments will be followed up with invoice reminders. cameraworks-uk will make all reasonable efforts to contact the customer by electronic means and in writing if the account remains unpaid. Unless otherwise agreed in writing, if payment has not been received within 90 days of the invoice date, cameraworks-uk reserves the right to recover costs by disposal of the equipment by public auction. Any funds recovered will be subject to deductions to cover the original invoice for work carried out, interest, storage and auction fees and reasonable administration costs. Any positive remaining balance will be returned to the customer. If this is not possible, funds will remain on account. Any negative balance will be remain payable by the customer and cameraworks-uk reserves the right to enforce legal action to recover the outstanding balance.

6. cameraworks-uk Obligations

  • 6.1 cameraworks-uk shall perform the work with reasonable skill and care and to a reasonable standard in accordance with good working practises although in the case of older 'vintage' equipment may be limited or delayed due to sparsity of spares.

  • 6.2 Most work carried out by the cameraworks-uk is covered by a 12 month warranty as specified in clause 14.


7. Confidentiality & Data Protection

  • 7.1 Information disclosed by the customer will be kept confidential and shared only with relevant staff providing the work as required.

  • 7.2 All information retained by cameraworks-uk will be processed strictly in accordance with the provisions of the Data Protection Act 2018 and its successors. Such information shall be held solely for the purposes of fulfilling the contract.

  • 7.3 cameraworks-uk will not transmit any personal data held on behalf of the customer except where a) The transfer is a necessary part of the work undertaken to fulfil the contract or b) There is a requirement to do so for the prevention or detection of criminal activity.


8. Complaints And Disputes

  • 8.1 cameraworks-uk will always aim to deliver excellence however there may be times when the customer is not happy with the work provided. In most cases issues can be resolved informally or by making a warranty claim – see clause 14, however cameraworks-uk has a complaints procedure. A copy will be issued upon request. This procedure sets out the process for making a complaint and the amount of time you should expect to wait for a full response and investigation.

  • 8.2 If there is a dispute about the interpretation or operation of this contract then cameraworks-uk will make every effort to resolve the dispute when and where it arises, negotiating on the basis of good faith.

  • 8.3 cameraworks-uk will not indemnify the customer against any third party or consequential losses however they may occur.


9. Cancellations & Termination

  • 9.1 The customer may cancel the work by notifying cameraworks-uk by email or in writing at the address above. After receiving such a notification the appropriate repair record for the equipment in question will be amended to 'cancelled' and the customer will receive a confirmation by email, at which point the cancellation will be effective.

  • 9.2 Any work already undertaken up to the point of cancellation must be paid for within the notice period along with the cost of shipping back to the customer.

  • 9.3 cameraworks-uk reserves the right cancel the work at its discretion. In the unlikely event this happens cameraworks-uk will give written notice to the customer.


10. Force Majeure

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.


11. Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.


12. Governing Law And Jurisdiction

Any disputes or claims arising out of or in connection with these Terms and conditions of Business or the contract shall be governed by and construed in accordance with the law of England and Wales


13. Acceptance Of Terms

By sending Equipment to cameraworks-uk for work to be carried out means that you accept these Terms and Conditions of Business.


14. Warranty

This warranty is governed by and shall be construed in accordance with the laws of England and Wales.


Should the equipment change ownership during the warranty period, cameraworks-uk will consider the new owner as the 'customer', subject to the same terms as outlined below with one exception – any additional costs as a result of the equipment being kept at a different geographical location will be borne by the new owner.



Warranty work may be subject to waiting periods /turnaround time which vary from time to time but we do endeavour to give priority to this type of work.


What is covered


Equipment originally repaired/serviced explicitly covered by the 12 month warranty. cameraworks-uk clearly lists all work covered by the 12 month warranty on its website, price lists and advertising material. This warranty applies to work and parts fitted by cameraworks-uk and covers any defects in materials or workmanship under normal use during the warranty period. During the warranty period, cameraworks-uk will repair the equipment at no further repair cost using new or refurbished parts. The warranty period will run for a period of twelve months from the completion of the repair plus two weeks. This warranty also includes return shipping costs to you using a delivery service of our choice.


What is not covered


Malfunctions or damage not resulting from defects in material or workmanship.

Later additional faults that were not identified at the time of the original repair unless those faults can be attributed to the failure of specific parts fitted or workmanship during the original repair.


Failure to follow operating instructions, impact damage/excessive vibration, exposure/contamination by water, sand, foreign objects or any other substance or material that interferes with the correct operation of the equipment.


Damage caused by the use of motor drives or motor winders.


Any faults of a cosmetic nature that do not affect the use and performance of the equipment. In the case of painting/refinishing/restoration of surfaces, normal wear and tear is to be expected unless faults occur as a result of defective materials and/or workmanship.


Minor blemishes, marks and/or minor dust motes, pre-existing surface scratches, old fungus etching marks that may be still visible on optical surfaces that have been cleaned and serviced but have not been replaced.

Rangefinder beamsplitters are applied in a vacuum chamber by magnetron sputter coating. Generally silver (Ag) is used but we may also use other materials. The amount of material deposited is carefully calibrated to ensure the correct level of reflectance but the repaired camera viewfinder may have a different appearance from the viewfinder as it was originally. This is due to several factors including the condition of the beamsplitter which may have been oxidised before failure, the condition of the prisms or the possible use of a different beamsplitter material on that particular camera. Our aim is to restore the rangefinder to full working condition but we cannot guarantee that the appearance, colour cast or brightness will be the same as it was originally.


Minor adjustments or routine maintenance.


Light leaks unless caused by the omission or displacement of certain specific light shielding materials or incorrect assembly during the servicing work or where a light leak was reported when the equipment was sent in for repair and was not resolved. Certain types of light leakage are intrinsic to the design of the equipment and although these issues can be mitigated to some extent, removing them entirely may not always be possible and advice will be given in the use of the equipment in such cases.


Batteries and/or battery leakage as well as consumable items and parts that are subject to normal wear and tear.


This warranty does not cover any third party or consequential losses as a result of equipment malfunction or breakdown.


Warranty repairs assume the remaining warranty of the original repair or 30 days from the date of the repair under warranty, whichever is the longer.


The cost of shipping to the cameraworks-uk for evaluation or repair, warranty claim for any other reason. This is the responsibility of the customer. Providing faults are covered by this warranty then cameraworks-uk will return the goods to you free of charge after rectification.


Other than procedures advised in the original operating instructions, any attempt to dismantle, carry out repairs to the equipment during the warranty period, either by the customer or any other third party, individual/repair company without prior written consent of cameraworks-uk shall discharge cameraworks-uk from this warranty. No cash alternative to this warranty is possible.


In the event that either no fault is found or that the fault is deemed to be outside the terms of this warranty, standard service charges will apply. Whether or not work is carried out, in these circumstances, the customer will be liable for the cost of return shipping.


All warranty claims must be made during the warranty period. Retrospective claims cannot be made.


To obtain warranty service, you must first contact us to determine the problem so that we can arrange the most appropriate solution for you.


The company may agree to carry out specific or additional optical work that is not part of the company's usual servicing procedures including but not restricted to lens polishing, stripping, de-cementing. re-cementing, coating and the application of beamsplitters. Every care is taken to reduce the possibility of damage, however optical glass is fragile and stresses or microfractures can result in occasional failure of those parts. The Customer agrees that the Company shall be discharged from any liabilities arising from such situations.