Important Information. We can no longer accept cameras and lenses sent for repair or service from outside the United Kingdom.
Important Notice – Overseas Repairs:
As of November 1st 2025, cameraworks-uk will no longer be accepting cameras or lenses sent from outside the United Kingdom for repair, servicing, or customisation.
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This change is not a reflection on our valued overseas customers, but a practical decision to allow us to focus on our ever-growing UK workload and maintain the highest standards of service and turnaround.
In recent years, international repairs have become increasingly complex due to changes in customs procedures, import duties, tariffs and the complexities of guarantee return requirements.
While we have managed these successfully in the past, the additional administrative and time burden as well as shipping uncertainties now make overseas work less viable for a small, specialist workshop such as ours.
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For Existing Overseas Customers:
If you already have equipment with us, or if a repair is currently in progress, please rest assured that your item will be completed as per normal and returned as agreed.
Our normal standards of workmanship and after-sales support apply in full, and we will contact you directly once your repair is ready to be shipped.
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For Recent or Returning Customers:
If you are an existing customer overseas and believe you may require further assistance with a previously repaired item, please contact us first by email at admin@cameraworks-uk.com.
We will review each case individually and advise on the most practical solution — for example, return to a UK contact or representative, or other arrangements where appropriate.
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Future Overseas Orders:
This change applies only to repairs and servicing and may be reviewed periodically.
We will continue to supply parts and accessories internationally, and these can still be ordered through our website.
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Thank you to all our overseas customers for your support over the years.
Your interest in our work — and your trust in us to care for your Leica equipment has been greatly appreciated.