If you are based outside the European Union, please read these instructions on the use of the Customs form CN23.
If you plan to use UPS, FedEx, DHL etc...
Some of our customers are happy to use one of the big commercial carriers but they can be more expensive than your national postal service. If you plan to use one of the big independent carriers, please ensure that you print out at least four copies of the customs documentation/commercial invoice. You will be prompted to complete this before printing your shipping label. Three copies need to be attached in a separate, clear document wallet on the package. If you prefer that the details on the customs documents can't be seen, you can put them in the document wallet the other way around but if you do this, please make sure you write clearly on the back of the forms “Customs documents here”. If the customs official can't see the customs form, it'll probably be delayed.
Keep a spare copy because some carriers, particularly UPS ask for a copy of the customs form when they collect your parcel. Be sure to tell the driver that the other customs forms are attached to the parcel. When you are completing the customs form, you may see a section headed “Reason for export”. This should be completed “Repair and return”. If you don't see this option, please write clearly “Repair and return” in pen on all copies, so that our customs can see that we're not actually purchasing the item from you – and oh, don't forget to sign and date each copy. If you wish, you can use our own CN23 Customs form (below), instead of the ones from your parcel carrier. They are probably more detailed than the generic form supplied.
Using your Post Office or National Parcel Service...
If you wish to use your national parcel carrier – USPS, Japan Post, Norway Post etc, please use our CN23 form. We have partly filled it in for you. Make sure you print out three copies and place them in a separate clear document wallet attached to your package. If you prefer that the details on the customs documents can't be seen, you can put them in the document wallet the other way around but if you do this, please make sure you write clearly on the back of the forms “Customs documents here”.
HOW TO COMPLETE OUR CN23 CUSTOMS FORM
We've partly filled it in for you and we'll explain here how to do the rest. It just takes a few minutes!
Once completed, attach three copies to your parcel in a clear document wallet. You can fill-in the sections in pen or use a PDF editor if you like.
Guide to completing the CN23 form
Firstly, your name and address in the 'From' section.
Section (1) This will normally say 'Film camera 35mm' – mentioning the film size is important. Another one might be 'Lens for film camera'. Avoid just saying 'Camera' or 'Lens', customs don't like it!
Section (2) Quantity of items listed in (1).
Section (3) The weight in grams of the individual item without packaging. You can get away with estimating this one. Please don't use Pounds and Ounces here!
Section (4) The total weight of the package – in grams!
Section (5) Individual value of each item. Please indicate the currency – Euro, US Dollar, GB Pound etc. Please be realistic and if coming to us for repair, it may be worth less than the current market value.
Section (6) The total value of all items being sent.
Section (7) Each type of commodity has a code - the commodity code or 'customs harmonisation code'. They are used worldwide to identify what is in the parcel. You simply write in the appropriate code. Please use the appropriate code from the short list below:
35mm non-SLR camera: 9006590000
Lens for camera: 9006910000
you can use the lower code for other accessories such as viewfinder attachments etc. You don't need to list things like lens caps etc that are part of the camera/lens. If you're not sure, you can look these up online, Google Customs Commodity Codes or just email us.
Section (8) The country that the item was manufactured. Probably Germany in most cases.
Section (9) The total cost of shipping plus any other costs such as insurance.
Section (15) Don't forget to sign and date the form! We've filled in the rest for you. If you're planning to send more than two or three items, please speak to us first.
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